Returns Information

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 7 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.

We hope you are happy with your purchase; however, should you wish to return your order for an exchange or refund please note we will accept returns sent back within 28 days of receipt of your order.

Extended Seasonal Returns: We are happy to offer an extended seasonal returns period. Any items purchased after the 30th November can be returned until 7th January.

Enter the email or username used to place the order and configure the password. Once the new password has been created, you can check the status of your order, and choose to return the products.

Please ensure the product(s) are in their original condition and packaging, with all tags attached. Don’t forget to include your order number so that we can identify and process the return.

If you have received a faulty item, before returning your order, please contact our Customer Service Team who will be happy to help you.

If you are not completely satisfied with your purchase, you can send your goods back to us for a refund. You must complete a returns form and send the item(s) back to us in their original condition (including hangtags) within 28 days of receipt.

Extended Seasonal Returns: We are happy to offer an extended seasonal returns period. Any items purchased after the 30th November can be returned until 7th January. 

The usual 28-day returns policy applies to all items bought during the sale.

If you would like to return an item within this period you will need to contact us via email at

Outside of this 7 day period we will be happy to offer a like for like exchange or a credit note.

Please note all sale returns need to be returned unworn in a re-saleable condition with all tags attached.

Please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Return Address

K-Way Returns
Alpi UK
Unit 6 Miles Gray Road
Basildon Essex
SS14 3HJ

Any refunds will be via your original method payment method e.g. credit/debit card or paypal and you will receive an email to confirm your refund has been processed. Once your refund has been issued it usually takes 2 – 3 business days for the funds to clear. You will be refunded the full amount minus the original shipping fee. If you have any further questions or if your refund hasn't appeared, then please contact us here.

Please be advised that we do not have any control over the timing of the refunded funds reaching your bank account. While it usually happens much sooner, it can take up to 14 working days for the transaction to be processed by the card issuer and bank.

If you have received a faulty item, before returning your order, please contact our Customer Service Team who will be happy to help you.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include the completed returns form stating the reason for your return and what you wish to do - exchange or refund. Exchanges can only be completed for the same item and colour in a different size. Please place a new order if you wish to receive a different item. The cost of dispatching exchanged items will be covered. Any returns received outside of our stated return conditions will not be refunded and will be returned to the customer.

Refunds will be credited to your original method of payment.

If you purchased as a Guest user, click 'View your order' from the order confirmation you received by e-mail or from the website, click Login and then 'Forgot password' to create a password to access your Profile and then on " Cancel order "

NB: If the "Cancel order" link is disabled, it means that the purchase can no longer be canceled because it will be in the final stage of preparation and it is no longer possible to prevent its shipment; the only solution is to refuse the withdrawal and return it to the sender

If the order cannot be canceled, it is because it is already in the preparation phase, contact us for assistance, communicating the order number.