If you are not satisfied with your order, please visit www.k-way.co.uk/returns and complete the online returns request form.
You can get a full refund or exchange an item, for any reason, for an alternative product within 30 days of the original purchase (time limit exceptions may be made for orders outside of the UK at our discretion). Items must be returned to us as new, with all original packaging and in a saleable condition.
In the unlikely event that the item you have received is sub standard, please email firstname.lastname@example.org with your order details and a photo or description of the fault. We will then respond with details of how to resolve this matter.
Shipping charges for the return of goods within and outside of the UK will be paid for by you and we will incur the cost of redelivering the exchanged goods.
When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.
Here are some carriers we work with and recommend getting quotes from to get the best rate available for sending goods back to us: For convenient returns with CollectPlus, please follow this link for further information collectplus.co.uk/kway
Or alternatively please use Royal Mail
Customers must get proof of posting when returning product to us.
Refunds will be credited to the same card which you made your original purchase. If for any reason that is not possible (i.e. the card has been declined or has expired) we will contact you for further information. We refund all orders in sterling. If the exchange rate has changed since the date of the initial order we cannot be held responsible for this.
When you request an exchange, it may be that the product you request to replace it with is out of stock by the time we receive your return. If this is the case, you will be refunded and we will notify you of this.
When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Due to technical processes used, it is imperative that each individual garments’ washing instructions are followed exactly as stated on the care label. Each garment is wash-tested and quality control checked on each production batch prior to leaving the factory. We will not accept returns that have been soiled, torn or damaged due to incorrect washing.