For more information about our returns policy and easy to use form, please click here.
Please note that any orders placed after the 1st November 2016 can be returned up until the 31st January 2017.
Normal Delivery Times
All UK orders, where next day delivery has been selected, for items held in stock placed before 10:00am are dispatched on the same day but this can vary during busy periods (especially on Mondays, when we go into sale or when the office has been closed for a period of time). European and international orders are shipped via various carriers and can take between 5-10 working days. There may be circumstances beyond K-Way 's control which may lead to delays. K-Way cannot be held responsible for any delays incurred by our carriers.
Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.
Unfortunately we are unable to offer a Saturday delivery. It's unlikely, but there may be occasions where our carriers will try and deliver on Saturdays, but this remains at the control of the courier.
UK & N.Ireland Standard (3-5 working days) FREE
UK & N.Ireland Express (1-2 working days) £4.99
Republic of Ireland (3-5 working days) Cost based on weight
Europe (5-10 working days) Cost based on weight and zone
Rest of World (5-10 working days) Cost based on weight and zone
*Please Note: For delivery on a Friday, orders must be placed before 10:00am on the Thursday. Orders placed after 10:00am on a Thursday will not be delivered until the following Monday.
During Christmas, the K-Way office will normally be closed. K-Way cannot accept responsibility for customers who expect but don't receive their orders during these times.